Custom made items are 100 per-cent non-returnable, non-exchangeable and non-refundable. Placing a custom made order by phone or through the Internet constitutes your implied agreement that you understand your purchase is non-returnable, non-exchangeable and non-refundable for any reason.
Items other than custom made items may be returned within 5 days of receiving your order after obtaining a Return of Merchandise Authorization Number, (RMA #). Call 1-800-273-3624 to obtain your Return of Merchandise Authorization Number, (RMA #). Items returned without an RMA# are not authorized for refund. Shipping charges are non-refundable. You must pay for return shipping. All returns must include the original packing material. Items must be in new condition and unused. Please allow a minimum of 20 days for processing. The Shipping charges you originally paid are non-refundable. A 20% re-stocking fee may apply to item or items being returned. You may want to insure your return & send it so it can be tracked; we cannot be responsible for lost or misdirected returns.
NOTE: Our website does-not store credit card information, We issue all refunds by company check.
We do not offer direct exchanges. All transactions are handeled individually. A seperate order is required for a replacement item. The original item must be returned subject to our return policy.
Order Cancellations: Orders may be canceled within 3 days of being placed and only if the order has not been shipped. Custom items may be canceled within 3 days of placing an order if custom work has not begun.
Orders canceled after your payment has settled are subject to a 3.75% transaction fee. This is the fee a merchant has to pay if a transaction has settled our account and is then refunded.
Important PayPal Payments: Customers who choose incorrect shipping charges at checkout that result in SoMoMule.com refunding the order payment will obtain a refund for the amount paid minus the credit card reversal fee PayPal charges to issue the refund.
Price Quotes: Verbal price quotes and discussions are non-binding. Only written price quotes that have been signed and dated by SoMoMule & the purchaser will be honored and only for five days from the date of signing. If an item is out of stock you will be notified regarding the approximate wait time.
All orders are to be paid in full upon ordering. If you would like to know the availability of an item or the wait time for a specific custom made item please contact us before ordering.
We ship to the lower 48 U.S. States. Shipping methods vary. They include UPS, Fedex, and USPS. Items are shipped, "No Signature Required" If you require a specific shipping method or require signature release contact us prior to shipping at 1-800-273-3624. Once an item ships it is subject to our return policy. We DO NOT offer expedited, overnight or second day air shipping.
Warranties implied or expressed are those of the manufacturer or makers of our products. We can refer you directly to the manufacturer or makers of our product should a warranty issue arise.
Prices are subject to change without notice.
NOTE: If your shipping address is different than your billing address we reserve the right to delay your order until we verify that the card holder made the purchase. This is to protect our customers from credit card fraud. If your billing address and shipping address are different on your order please call us at: 1-800-273-3624 to verify your purchase.
If you have any questions regarding your order or would like to pay by personal check, money order or cashiers check please feel free to contact us at: 1-800-273-3624 or e-mail: firstname.lastname@example.org for details. Warranty's and or Guarantee's vary by the manufacturer or maker of our products.
Southern Missouri Resources, Inc. doing business as Southern Missori Mule, Southern Missouri Mule Outfitter & Equine Supply, SoMoMule.com, MuleRiderTack.com does not accept any responsibility for the use, misuse, management or supervision of any of our products. By purchasing, using, supervising any of our products the purchaser and user of any of our products accepts complete and total responsibility.